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Service & Support

We work closely with our customers both during and after installation, including providing product training. Our dedicated team will provide exceptional after sales service and warranty advice for the entire service life of each and every product.


For NZ Service Enquiries please contact:

0800 755 550


How-to Videos

Watch how to clean, care and look after your SKOPE cabinets online.

Visit our channel >      youtube

Maintenance Tips

Get the most from your cabinets by correctly assembling, cleaning and maintaining them.

Learn more >

Product Manuals

Convenient access to all SKOPE product manuals, 24 hours a day, seven days a week.

View manuals here >

How-to Videos

View our range of how-to videos to learn about product features, installation and ongoing maintenance of your SKOPE cabinet.
Visit the SKOPE YouTube channel now >

Choose from the following how-to videos

videoicon Installation - Positioning & ventilation

videoicon Installation - Sign panel, shelving, feet & power cord assembly

videoicon Operation - Automatic start-up

videoicon Operation - Loading product

videoicon Operation - Electronic controller

videoicon Servicing - Cyclone refrigeration unit

videoicon Servicing - Cleaning the condenser coil & general cleaning tips

videoicon Servicing - Identification, maintenance & rating labels

videoicon Servicing - Light replacement

videoicon Additional Support - User manual & website

Maintenance Tips

Follow these basic maintenance tips to ensure your SKOPE cabinet provides you with many years of uninterrupted performance.

Keep the condenser clean

It is important to keep the condenser clean, as blockage can double the normal power consumption and lead to a reduced life of the cabinet.
If the condenser coil is not regularly cleaned, it will lead to major component failure.

clean condenser

Correct cabinet placement

Correct placement is vital to ensure your cabinet operates in the manner it was designed to. Poor placement will increase the amount of time the cabinet operates, therefore increasing power consumption. It may also contribute to poor product temperature and could lead to product failure.

Don't overload cabinets

An overloaded cabinet will impact on the internal cabinet airflow, leading to large temperature variation among stored products. This can lead to some products being warm, whilst others can be frozen. Other results of overloading may include over consumption of power and shelf deflection or breakage.

When to call a service technician

Before calling for service, please review our trouble shooting information in your user manual, as you may be able to correct a problem with your appliance by following these guidelines.

Effective cleaning of stainless steel

The simplest way to clean stainless steel is to use water and a microfiber cloth. For more powerful cleaning, a mild detergent can be used with warm water. Glass cleaner is good for removing fingerprints and stainless steel cleaner can be used for staining or polishing. Remember to always dry the water off to prevent any water staining.

SKOPE Warranty Protection


Find out about your cabinet warranty.

Learn more >